We are aware of this problem and are trying to fix it as soon as possible.

However, you can try to solve the problem now. To do this, reset the Internet Box (button on the back/bottom of your Internet Box). More information and instructions on the specific Internet Box models can be found here.

If you still receive the error message after that, please submit a support request. This is best done directly from the app in the tab "Help" and then click on "Help Home App".