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Some devices do not show in the devices list, what should I do?
If one or more devices are not showing in the devices list, follow these steps: Check after every step if the problem is resolved.
 
  1.  Completely close the Home App and open it again

  2.  Login to the Swisscom webportal and check in the menu «Network» > «Device List» if the device is visible

  3.  Check, if the smartphone or tablet is connected to the home WLAN

  4.  Restart smartphone or tablet

  5.  Restart the Internet-Box

  6.  Reset the Internet-Box