- Logout (Support -> logout) and login in the Home app
- Reinstall the home app
- Reboot your internet box
- If this still does not work, perform an internet box RESET (button on the back of the Internet-Box).
N.B. Before you do so, back up all your settings in the Internet-Box web portal (http://internetbox.home/).
- Should the proceeding above as well as the frequently asked questions and answers below not solve the issues you are facing with Swisscom Home App, please fill in this form to contact us directly.