Make sure your smartphone has Internet access and relaunch the app (close all background activities). Please make sure that “Mobile access” is activated on your internet box (at http://internetbox.home/ “Applications”).
Articles in this section
- Which Smart Home devices are supported by the Home app?
- How do I add a new Smart Home device to my Home app?
- Why doesn’t the Home app recognise connected devices?
- Why can’t I access the live view?
- Why can’t I launch Smart Home?
- How can I block tiles to prevent unintentional initiation?
- Will there be a holiday mode?
- How can I access Smart Home on the move?